UIA 27th World Forum of Mediation Centres, Milan Italy
17-18.01.2020
Conflict Management
• What are enterprise level integrated conflict management systems – what do they consist of, how are they created
• What are the roles of the neutral in these systems – how must a neutral perceive themselves in order to be effective (i.e., not seeing themselves as simply a mediator, but as a “change agent” or “connector”)
• How does this translate to the commercial world – what are the crossover points